Financially Vulnerable Consumers

27 May 2014 | Finance

Identifying and researching vulnerable customers (Part 1)

There is growing debate within the financial services industry about vulnerable customers, and the financially vulnerable generally: how best to identify and meet their needs, and how to protect them from buying the wrong products or otherwise being exploited. But who exactly are the financially vulnerable, and what makes a customer vulnerable?

Read the full article here (PDF 577KB)