Why Financial Services?
Money and the perception of those within the financial services industry has become arguably one of the hottest topics of conversation from the boardroom to the dinner table.
But whatever people’s views, there is no doubting that for most of us money is central to our lives. It informs our decisions and can be a source of comfort or worry. Yet we would rather do almost anything else rather than spend time thinking about, organising or planning our financial future.
Money is central to our lives, yet we spend little time thinking about our financial future
Consolidation, new regulation and distribution, plus changed attitudes and greater scrutiny, have made the post-crash world increasingly difficult for financial services brands to navigate, let alone deliver a consistent customer experience.
For an industry that has always struggled to really understand people’s needs and motivations, this is the time to demonstrate that they do know what their customers think and how they feel, backing it all up with products and services that are relevant, transparent and what people need.
Financial services are the commercial glue of our society, constantly evolving, shifting our thinking and challenging our assumptions. As a research business with a passion for understanding people’s needs, motivations and how they form their opinions, what more could we ask for?
We are totally focused on financial services. It’s the only sector we work in, and we know a lot about it.
Mixing common sense, commercial awareness and our vast experience, we will always design a custom-made research program that takes account of your business problem, the market issues and the research practicalities.
We invest much of our time finding out what people really think, and a lot more of it thinking about what that means in the context of your business.
We build this intelligent, analytical and creative thinking time into your project, because it is here that we can add real value and where your investment in the research can pay real dividends.
We do this by only using highly experienced Director level researchers to handle every aspect of every project. Nothing is delegated to more junior staff.
But we don’t work in isolation: we’ll involve you throughout the project and will occasionally draw on a few expert partners so that the project itself can benefit from the collective knowledge, different perspectives and combined brainpower of the different teams.
As a specialist qualitative agency, we employ a range of different techniques including:
- Group discussions and iterative learning pools
- Face to face depth interviews
- Paired depths and triads, decision making units
- Rolling depth interviews
- Telephone depth interviews with pre-placed material
- Skype depth interviews with shared screens to review and discuss stimulus material
- Desk-based approaches using past research
- Client workshops, with or without respondents
- ‘Hot house’ proposition development sessions
- Vox pops and filmed case studies
- Key Account Research
- Qualitative longitudinal research
- Online qualitative research
- Exploration of behavioural biases
(see case study here)
We tailor our output to meet the specific needs of individual clients, which may include:
- Regular updates on project progress and emerging findings
- Immediate post-group feedback
- PowerPoint presentations with numerous verbatim quotes and, if requested, video clips
- Word reports written to publishable standard where required
Strictly Financial was born from a desire to get back to doing what we love – research.
Leaving the international agency world behind suits us, but we also believe it suits our clients. We don’t delegate down to people with limited experience; responsibility, accountability and ownership are never hidden behind multiple layers of account management; instead, you have a direct and open relationship with us, the people doing the work.
Claire has worked on both sides of the fence – for financial services companies and research agencies – which allows her to see both the creative and commercial potential of research.
She has a wealth of experience in product enhancement, development and innovation as well as being well versed in the complexities of brand related issues, having been involved with several large, strategic brand and communications projects.
Get in touch with Claire
Dave’s has always specialised in the qualitative side of the research landscape, initially with B2B clients, then professional services like accountancy, law and management consultancy, before finding his niche in financial services.
With his ability to get beneath the surface, test out ideas and understand the issues for both individual and business customers, he has advised firms across product development, strategic brand development and positioning, advertising and communications.
Get in touch with Dave