Consumer responsibility and RDR

 A deeper understanding was needed of consumer perceptions of purchasing financial services products and the responsibilities of the various parties involved, including their reactions to the separation of advice and product manufacture and the implications of this for payment/ remuneration.

We conducted group discussions with consumers covering a range of financial products and services. Different scenarios were put to them and discussed, in order to explore the responsibilities of all the interested parties involved in a financial services purchase and subsequent product ownership.

The output from this work used to inform/ illustrate The Consumers’ Association/ Which? report ‘Money Maze’.